Stones listed here are only available through our exclusive online Design Your Own
program. Your local Zales store will not be able to assist in acquiring any of these
diamonds. Additionally, loose diamonds cannot be returned in store. However, we will
gladly accept your return via mail. Please note that the diamond certificate sent with
your diamond must be returned with the merchandise in order to avoid a $50 deduction
from your refund. These diamonds are ineligible for the Zales trade-in program.
In the rare event that the diamond you have selected to buy becomes unavailable,
we will attempt to substitute the diamond with one that is equal to the quality
of the originally selected stone. In this instance, your serial number will differ
from the one noted on this page. If we are unable to make a substitution, regrettably
your order will be cancelled in order to give you the opportunity to select a different
diamond and re-place your order. We apologize for any inconvenience this may cause.
Schedule a phone or email consultation with our certified diamontologist. In-Store
consultations are not available for our Design Your Own rings from the Prestige
Choosing the perfect engagement ring or wedding band is no easy task. There are
so many different factors to consider. We're here to assist you. Schedule a consultation
with our certified diamontologist. They'll answer all of your questions and help
guide you on choosing a ring that says " love lasts forever."
Complete this form to schedule a phone or email consultation. Our certified diamontologist
will contact you via your selected method of contact as closely to your requested
appointment time as possible.
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Note: The contact information provided above will not be collected or used for any
other purpose. Please read our